Contact information
Contact Us
Last updated: May 16, 2026
We're here to help. Whether you have a question about an order, need sizing advice, or just want to share feedback — we'd love to hear from you.
🇬🇧 English
Get in Touch
The fastest way to reach us is by email. Our support team replies within 2 business days (Monday–Friday, excluding French public holidays).
📧 Email: support@sleeka.co
What We Can Help With
| Topic | Email subject suggestion |
|---|---|
| Order status / tracking | "Order #XXXX — Tracking question" |
| Returns and refunds | "Order #XXXX — Return request" |
| Sizing advice | "Sizing question — [product name]" |
| Product information | "Product question — [product name]" |
| Damaged or incorrect item | "Order #XXXX — Damaged item" (include photos) |
| Account or login issues | "Account help" |
| Wholesale or partnership inquiries | "Partnership inquiry" |
| Press and media | "Press inquiry" |
| Data protection (GDPR) requests | "GDPR — Data request" |
Response Times
- General inquiries: within 2 business days
- Order issues: priority — usually within 1 business day
- Returns and refunds: within 2 business days
- GDPR / data requests: within 30 days (legal maximum)
Before You Email — Quick Answers
You might find what you need faster here:
- 📦 Shipping & delivery times → see our Shipping Policy
- ↩️ Returns & refunds → see our Refund Policy
- 🔒 Privacy & data → see our Privacy Policy
- 📜 General terms → see our Terms of Service
Business Information
Sleeka is operated by:
Febecom (Feyyaz Batir EI) 7 rue Dutens 27400 Louviers France
SIRET: 99904901800016 VAT: Not applicable — Article 293 B of the French General Tax Code